Nobody knows a city like the local concierge team. With the inside track on all the best places to dine, shows to see, and things to do, they’re a wealth of knowledge for all travelers. We talk with a top local hotel concierge in New York City to get the inside scoop on all their expert tips.
Marlene Caro, Assistant General Manager at AC Hotel Times Square
Why do you refer your guests to The Welcome Guide®, and what makes it an important resource for you?
Caro: The Welcome Guide® New York offers our guests a comprehensive overview of the city’s attractions, dining options, entertainment, and even safety tips. Having all this information compiled in one place helps our guests navigate the city with confidence and conviction—just like a local!
What are your best tips for exploring NYC like a local?
Caro: Leave room for spontaneity. While creating an itinerary is great for making the most of your time, the most memorable moments are usually unplanned. Engage with a local, like a shop owner or a bartender, and be ready to discover something unexpected.
What should be on every visitor’s “bucket list” when visiting?
Caro: No matter the weather, nothing is more New York than taking a stroll or a bike ride through Central Park. Each season brings its own distinct magic to this iconic urban oasis, from cherry blossoms lining the park’s pathways in the Spring to the picturesque snow-covered landscapes worthy of a holiday card in the Winter to the sounds of live music and outdoor performances in the Summer. Central Park is both a vibrant hub of activity and a peaceful urban oasis!
What’s an excellent spot to capture a great selfie?
Caro: Gantry Park in Astoria, Queens, is one of the lesser-known waterfront parks. It offers breathtaking views of the Manhattan Skyline, East River, and Roosevelt Island. You can get there via NYC Water Taxi, which is a great place for Beyonce-approved windblown selfies! You’ll also find the iconic neon Pepsi-Cola sign, which is a beloved backdrop for your NYC photos.
What is the best suggestion you can give a first-time visitor?
Caro: Don’t worry about buying or refilling a MetroCard—unless you would like it as a keepsake. You can now tap and go with your smartphone or credit/debit card.
If someone only had 24 hours in NYC, where would you send them?
Caro: Wake up at the AC Hotel Times Square and enjoy a delicious European-inspired breakfast at Boqueria West 40th. Then head to the High Line and take a relaxing stroll filled with scenic views and pop-up art installations southbound toward Chelsea. You’ll run into the Whitney Museum, which just celebrated its 81st Biennial and is featuring a special exhibition highlighting AI’s contribution to art and our daily lives. There’s also a rooftop bar/restaurant where you can enjoy a breathtaking view of the Freedom Tower and a glass of wine. All this will work up an appetite, so head over to the Chelsea Market for a bite (and a little shopping while you’re there). Continue your journey downtown and explore the beautiful cultures of Little Italy and Chinatown.
On the way, you’ll run into a few historical landmarks and amazing street art, like the Washington Square Arch and the Houston Bowery Wall. Don’t skip the side streets! You might find a hidden gem. It’s almost dinnertime, so you’ll want to start making your way to the Lower East Side for a delicious meal and a dance party to work it off. There are so many wonderful places to eat and cuisines to try; you can’t go wrong—just look for the vibes! And when you’re ready to make your way back to our hotel, don’t forget to go up to the rooftop lounge, Castell, for a nightcap and maybe even a light show from the Empire State Building.
For a guest looking for a night on the town, what would you recommend?
Caro: You can’t go wrong with a Broadway show and dinner at a delicious New York staple, followed by a cocktail at a local hot spot. But in the end, it doesn’t matter what you do, it’s who you’re with!
Where’s the best place to take kids of all ages?
Caro: Dumbo, Brooklyn, offers a variety of activities for kids of all ages as well as views of the city and the Statue of Liberty. Go on an adventure getting there by walking or biking over the Brooklyn Bridge. The whole family will enjoy a ride on the famous Jane’s Carousel, a delicious slice of pizza at Juliana’s, and a sweet treat from the iconic Brooklyn Ice Cream Factory.
Any suggestions for the best under-the-radar sites or uncommon things to do?
Caro: Navigating New York City can feel overwhelming, especially amidst the hustle and bustle of its busy streets. Finding a moment to unwind and recharge can be a challenge but hidden amidst Manhattan’s towering buildings are peaceful oases waiting to be discovered. Among my personal favorites is Greenacre Park, nestled discreetly on East 51st Street. What sets Greenacre Park apart is its breathtaking waterfall that drowns out the noise of the surrounding city – it’s a sanctuary where you can pause, recalibrate, and find a moment of tranquility amidst the urban chaos.
What is your expert tip?
Caro: Learn the Lingo. If you’re asking for directions, know that North is “uptown” and South is “downtown.” A “block” is a street and most take about 1-2 minutes to walk. It’s just “the train,” not the Subway. It’s pronounced “Hows-ton,” not “Hews-ton.” And last but not least, always say “thank you” to a New Yorker.
